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Client Overview
Client Name: Singhal Group
Singhal Group is a distribution and wholesale-focused organization managing a
wide network of dealers, distributors, internal users, and dispatch
operations.
This project was delivered as a custom
Distribution & Order Management ERP system, designed to
centralize orders, dealer–distributor relationships, dispatch tracking, and
business reporting under a single digital platform.
The primary goal was to replace manual processes with a structured, role-based
ERP solution that improves visibility, coordination, and scalability.
Project Objective
The objective of this project was to design and implement a centralized ERP
system that could:
- Streamline order processing and tracking end-to-end
- Manage dealers, distributors, and internal users in one system
- Track dispatches and shipment status accurately
- Provide real-time dashboards and reports for management
- Reduce manual errors and improve operational efficiency
Challenges
Before ERP implementation, Singhal Group faced multiple challenges:
- Manual tracking of orders, dispatches, and inventory leading to delays
- Difficulty managing multiple user roles such as internal teams, dealers, and distributors
- Limited visibility into order status, dispatch flow, and dealer performance
- No centralized dashboards or reports for business monitoring
- Communication gaps between internal teams and channel partners
Our Approach
ERP System Design & Development
We designed and developed a
custom ERP solution tailored for distribution and wholesale operations.
Our approach focused on:
- Centralized data flow across orders, dealers, and dispatches
- Role-based access control for different user types
- Dashboard-driven visibility for management and operations
- Structured order-to-dispatch workflows
- Scalable architecture to support business growth
ERP System Structure
The ERP system was structured to support complete distribution operations:
- Order Management & Tracking: From order placement to fulfillment
- Dealers & Distributors Module: Partner management and performance tracking
- Item Master / Product Catalog: Centralized product data
- Dispatch & Shipment Module: Delivery stage tracking
- User Control & Access Roles: Internal users, dealers, distributors
- Dashboard & Metrics: Orders, dispatches, users, performance KPIs
- Reports & Analytics: Business insights and decision support
Key Features Delivered
- Order management and order tracking
- Dealer and distributor management module
- Item master and product catalog
- Dispatch and shipment tracking
- Role-based user access control
- Dashboard with operational metrics
- Reports and analytics
Client Outcome
The ERP system enabled Singhal Group to centralize distribution operations,
reduce manual work, and gain real-time visibility into orders and dispatches.
As a result, the client improved coordination across teams and partners,
enhanced decision-making, and built a scalable foundation for future growth.
Conclusion
The Singhal Group ERP project successfully transformed a manual, fragmented
distribution process into a
structured, data-driven ERP system.
By unifying orders, partners, dispatches, and reporting, the solution
strengthened operational control and positioned the organization for
scalable expansion.
